1. What do you do?
We sell, service and install all types of home, office and vehicle accessibility equipment. This includes, but is not limited to, stair lifts (chair that rides a rail along the steps to take people up and down – mostly for home application, but there are commercial models); vertical lifts (these are indoor and outdoor elevators to help transfer people in areas where a ramp or stair lift is ineffective); overhead tracks (this is a caregiver tool – it allows for ease of transfer for a patient from bed to bath and anywhere in the home. We even have models that will assist in gait training to teach people how to walk again); inclined lifts (these are stair lifts for wheelchairs – they allow a person in a wheelchair to traverse steps without aid – they are used more commercially than residentially but can be used in both applications.

2. Do you sell wheelchairs and scooters?
Yes we sell multiple brands of wheelchairs, scooters, walkers and a large variety of durable medical equipment.

3. What about for vehicles?
For vehicles we have several wheelchair and scooter lifts, as well as patient multi-lifts that can transfer a patient from wheelchair to car seat. We DO NOT install conversion van kits for wheelchairs.

4. Do you accept Medicare or Insurance coverage?
Currently, our provider number is pending with Medicare, but you should know that Medicare does not cover stair lifts, vertical lifts, inclined lifts, overhead tracks or many varieties of wheelchair and scooter. We will work with you and your insurance company on coverage, but ultimately, as with any medical coverage, you are responsible for payment.

5. About how much does a stair lift cost?
There are many variables; patient’s weight, stair case width, stairway length, obstacles, turns, etc. For the most part an average straight stairway of 13 steps with a patient below 300lbs will cost between $2200 and $3000. This is only an approximation; your cost may vary based on the above conditions. We will provide you with a free, in-home, written estimate.

6. Are you licensed?
We are a completely licensed Maryland Home Improvement Contractor (MHIC #24831) and insured for work in your home. The MHIC is a certificate holder of our insurance.

7. If I ordered a stair lift today when could it be up and running in my home?
We stock a number of stair lifts. If you do not require any customization we can install within one week of your first call.

8. How long does it take to install a stair lift?
Installation of stair lifts is quick. Within four hours of our first knock at your door we should be gone.

9. Will it damage my existing wall or railing?
The stair lifts we use do not mount in the wall, but instead into the stair tread. We also make every attempt to utilize the rails along your stair and set the chair properly so that they do not come in contact with each other.

10. Can it be removed if we were to move and easily restore stairwell?
The stair lifts are easily removed. In most instances the only visible signs that a stair lift was in place is a slight indent in the carpet that should disappear in time. As for solid wood stairwells, they will require that finishing work be done to repair the holes were the track was secured.

11. Do you show how to properly operate the stair lift after you install it?
Our technicians are trained in the full operation of your stair lift and will walk you through its proper operation, maintenance and safety features.

12. Is a stair lift high maintenance?
Stair lift tracks are easy to maintain. Keeping them free of dirt and debris and applying a small amount of grease (the first tube we provide) every three months will keep your stair lift running for years.

13. Can people riding the stair lift operate it by themselves?
Stair lifts are meant for independence and single operator use. As with all in-home medical equipment great care should be taken when operating the lift. With that said, stair lifts have proven safe for individuals to operate alone.